Contact a human

Last updated 13 September 2026

There is one email address and a person reads it. No ticket numbers, no chatbot, no phone tree.

What to include

The email address you ordered with is usually enough for us to find everything. If you are asking about a painting that missed something, a photo of the original drawing helps a lot.

How quickly we answer

Within five working days, usually much sooner. If you are asking for a refund you do not need to wait for a reply to get one; we process those as soon as we read them.

Complaints

If something has gone wrong and you are not happy with how we handled it, say so in the same email and mark it as a complaint. It goes to the same person, who is also the owner, so there is nobody to escalate to and nobody hiding behind a policy.

Press, partnerships and creators

Same address. Put what you want in the subject line and we will get to it.